Straker Financial Services

Monthly Evaluation Form

Please complete the following form so a copy can be uploaded to your HR records. Enter “Not applicable” in the relevant fields if required.

Please use the help text under each field for guidance and complete in the last week of each month.

KPI Review

If the total is 1 or less, simply enter "Not applicable" in the relevant below fields.

If the answer is "No" please understand the reason it s important to use various providers/lenders. I.e. All clients have different needs, circumstances and budget this means that research will undoubtedly give each client different options. A good lender spread demonstrates knowledge, understanding and that an advisor is researching options resulting in a recommendation tailored to that specific client.

Information about the 999 Rule can be found on the CRM Knowledge Base.

For insurance, if the lapse rate is over 8% it is a serious concern for the company. This is because some of the main providers could blacklist us if we have a lapse rate of over 8%, which in turn limits our options when sourcing the best deal for our customers. If there has been any cancellations, please explain why it happened on the box at the bottom of the form.

If a client has cancelled existing policies and we have provided new cover, can you demonstrate this was the best option? I.e. Is the client at any disadvantage and is the new cover more appropriate? Have comparison tables been used showing the comparison of covers? This information should be added to the clients account on the CRM.

If the total is 0 please confirm why this is.

Systems and Processes

If the answer is "No" please understand the reason it s important to upload all documents and files. I.e. Documents need to be uploaded to the CRM to demonstrate research has been undertaken ensuring the most suitable options have been given to the client. This can help with resolving any unforeseen future issues. It is also imperative all documentation is available for inspection by the FCA, lenders and providers.

If the answer is "No" please understand the reason it s important to always create notes. I.e. Note taking deminstrates a high level of due dillignace and is an excellent source of record keeping should a broker/advisor need to discuss anything with a client. Note taking is also an essential element for keeping in good standing with the FCA.

If the answer is "No" please understand that providing the best customer service possible is one of our core values and is of the utmost importance.

If the answer is "No" please understand the Knowledge Base is updated regularly and contains important information including company policies and lender/provider updates.

Continuous Professional Development (CPD)

It is essential all staff participate in CPD. This falls inline with FCA regulations and is of the utmost importance. Visit the CRM knowledge Base for a list of resources if you need extra points.

If the answer is "No" please understand that recording all training and meetings etc on the CRM allows us to view the total CPD hours accumulated throughout the year. Anyone with less than 15 hours of CPD training per year will not be permitted to write new business.

IMPORTANT: If you are not following company policies...

Please understand the importance of working inline with SFS policies. Those that persistently breach our policies will have their contract terminated.

Please provide any additional information you think we may need to be aware of. Also, feel free to express your thoughts on areas of the business that could be improved. Write N/A if you have no suggestions this month.